Frequently asked questions
Direct answers about service, scheduling, pricing, parts, safety, and managed properties.
Scheduling and service
What appliances do you repair?
Truefix handles residential refrigerators, washers, dryers, dishwashers, ovens, and ranges. Service depends on the appliance, model, condition, and parts availability.
View services →What areas do you serve?
Truefix serves Anna and listed nearby North Texas communities. Availability is confirmed for each address.
Check service areas →How soon can I schedule service?
Appointment availability varies. Submit your preferred timeframe and Truefix will contact you to confirm options.
Do you offer same-day service?
Same-day service is not guaranteed. Contact Truefix to ask about current availability.
What information should I provide?
Share your contact details, service address or ZIP code, appliance type and brand, symptoms, and preferred timeframe.
Pricing and diagnosis
How is repair pricing determined?
Final pricing depends on diagnosis, labor, parts, and the appliance’s condition. A recommendation is provided after the issue is evaluated.
Is there a diagnostic fee?
Diagnostic-fee details must be confirmed when you request service; no fee amount is represented on this website.
Will I receive an estimate before repair work begins?
Truefix will explain the diagnosis and recommended next step before repair work proceeds.
Should I repair or replace my appliance?
Age, condition, likely remaining life, part availability, and repair cost all matter. A diagnosis can help you make a practical decision.
Brands and parts
What brands do you service?
Truefix may service many common household brands. The website list is preliminary and service must be confirmed for your model.
View brands →What if my brand is not listed?
Send the brand, model number, appliance type, and issue so Truefix can confirm whether service is available.
Do you carry every replacement part?
No. Part availability varies by brand, model, appliance age, and supplier inventory.
How long can parts ordering take?
Timing varies by the specific part and supplier availability. Any known timing will be discussed after diagnosis.
Warranty and preparation
Do you provide a workmanship warranty?
Truefix lists a 90-day workmanship warranty. Ask which work and conditions are covered for your repair.
How should I prepare for the appointment?
Provide clear access to the appliance, secure pets, and have the model number and a description of the symptoms available.
Do I need to move the appliance?
Do not move or disassemble it unless Truefix specifically asks you to. Clear nearby belongings so the area can be evaluated safely.
What should I do if I smell gas?
Leave the area immediately and contact your gas utility or emergency services from a safe location.
Property clients
Do you work with landlords and property managers?
Truefix accepts inquiries from landlords, property managers, apartment communities, HOAs, investors, and maintenance coordinators.
Can you coordinate directly with a tenant?
Tenant or site-contact coordination can be requested. The exact arrangement and availability must be confirmed.
Do you service multiple properties?
You may submit inquiries covering managed properties. Coverage and workflow are confirmed based on each request.
How should property-service requests be submitted?
Use the dedicated property inquiry form with the property, appliance, contact, access, and preferred-timeframe details.
Submit a property inquiry →Tell us what your appliance is doing.
Share a few details and a Truefix representative will contact you to confirm availability and the next step.